PowerPhone™ – Overview

PowerPhone™ - A Phone Banking System

The PowerPhone™ module allows Bank customers interactive access to their accounts via touch-tone phone from anywhere in the world. It is fully integrated with all other modules of BankMate and may be easily customized to give instructions and account information in the language of the Bank’s choice.


Key Features and Benefits

PowerPhone is designed to improve the Bank’s service delivery in a cost-effective manner. With a simple set of instructions, the customer may call on a touch-tone phone, enter his or her CIF number and PIN, and choose options from those announced. Customers may call as many times as they wish to receive account information without the intervention of Account Officers or other Bank personnel. Some of the most important features and benefits of this module include:
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Fully Secure Access Control Through Bank-Controlled PIN - To access account information, Bank customers require their CIF number and a secondary Personal Identification Number. The PIN is made available by the Bank and must be added to the PowerPhone database prior to customer access. In addition, modification and deletion of CIFs, PINs, and which accounts are to be made available to the PowerPhone database is controlled by the officer assigned to this duty by the Bank.


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Balance Information for all Accounts the Bank Chooses to Make Available - The customer chooses the inquiry from those options announced. PowerPhone announces the current balance, whether it is debit or credit and the currency. Customers may then make further inquiry or hang up.


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Statement Information for all Accounts the Bank Chooses to Make Available - PowerPhone announces the most recent Bank-defined number of transactions posted to the account. The customer may request additional transactions, announced in sets of a Bank-defined number, as far back as the Bank wishes to make available. Customers may then make further inquiry or hang up.


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Balance and Statement Information for Accounts Held in Local and Foreign Currencies - As with all BankMate applications, PowerPhone is multi-currency. Bank customers may receive transaction and account information in the currency in which these accounts are held. You may have as many currencies for each customer as the Bank provides.


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Instructions and Account Information in the Languages of the Bank’s Choice - PowerPhone’s easy-to-use set up allows the Bank to record information in the voice and language or languages of your choice. This feature allows you to customize the service to your unique requirements. For immediate implementation, we deliver the application with our own pre-recorded instructions and account information in English.

PowerPhone™ is a trademark of AdTek Information Systems, Inc.